Effective Date: January 1, 2026
LodgeNex LLC (“LodgeNex,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information of users (“you” or “your”) who access or use our websites, applications, products, tools, and services (collectively, the “Service”).
By using our Service, you consent to the practices described herein. If you do not agree with this Policy, you should not use our Service.
We collect information to operate our Service, comply with legal obligations, prevent fraud, and provide a secure experience.
A. Information You Provide Directly
We may collect information you voluntarily provide when you:
Create or manage an account
Submit inquiries, applications, or property preferences
Participate in surveys, feedback, or contests
Communicate with us via email, SMS, or other channels
This may include:
Name, email, phone, mailing address, and date of birth
Financial and payment information (credit/debit card details, banking info)
Property-related preferences or requirements
Audio, video, and photographs
Feedback, surveys, or other content you submit
B. Information Collected Automatically
We collect certain information automatically when you use our Service:
Device identifiers, browser type, operating system, IP address, and geolocation
Activity logs and interactions with our Service
Cookies, web beacons, and other tracking technologies
Aggregated analytics to improve functionality and security
C. Information from Third Parties
We may receive information about you from:
Public records (property sales, tax records, foreclosure data)
Partners, affiliates, or service providers
Fraud prevention, identity verification, or credit reporting services
D. Payment Information
When you use payment services integrated with LodgeNex (e.g., Stripe, Square), payment processors may collect and store certain financial information. We do not store full payment card details on our servers. All payments are processed in compliance with PCI-DSS standards.
We use personal information to:
Operate, maintain, and improve the Service
Verify your identity and account integrity
Process transactions and property-related requests
Send communications regarding transactions, updates, promotions, and surveys (with consent where required)
Deliver location-based content and offers
Personalize marketing, content, and advertising
Detect, prevent, and investigate fraud, abuse, or illegal activities
Comply with legal obligations and enforce our Terms of Service
We only use or combine information for purposes consistent with this Privacy Policy and never sell personal information.
We share personal information only when necessary and in compliance with the law:
A. With Your Consent
We may share information with service providers or partners when you consent to such sharing.
B. Service Providers
Third-party providers who perform services on our behalf, including payment processors, cloud hosting providers, marketing platforms, and customer support.
C. Legal Compliance and Protection
To comply with legal obligations, court orders, or governmental requests
To investigate or prevent fraud, abuse, or other illegal activity
To protect our rights, property, safety, or the rights of others
D. Business Transfers
If LodgeNex is involved in a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.
E. Public Records
Information about property transactions may be disclosed as permitted by law.
LodgeNex uses cookies and similar technologies to enhance Service functionality, remember preferences, and analyze usage.
We use third-party analytics providers (e.g., Google Analytics) and advertising partners to deliver relevant content and advertising.
You may disable cookies in your browser, but some features of the Service may not function properly.
We do not respond to “Do Not Track” signals at this time.
LodgeNex may communicate via SMS, WhatsApp, email, phone, or other channels.
Transactional or conversational messages do not require prior consent.
Promotional messages require express consent.
You may opt-out at any time by replying with “STOP” or following the unsubscribe instructions.
Standard messaging rates may apply.
We implement administrative, technical, and physical safeguards, including encryption, firewalls, and secure servers.
No system is 100% secure; you are responsible for protecting your account credentials.
Report unauthorized access immediately to support@lodgenex.com.
Personal information is retained only as long as necessary for legal, tax, or business purposes.
Account deletion requests will be processed within 60 days, except for information required to comply with the law or resolve disputes.
LodgeNex operates in the United States. Personal information may be processed or stored in other countries with varying privacy laws.
By using our Service, you consent to such transfers.
LodgeNex does not knowingly collect personal information from children under 13.
If we learn that data from a child under 13 has been collected, we will promptly delete it.
California residents have the right to:
Request access to personal information collected
Request deletion of personal information
Opt-out of the sale of personal information (we do not sell data)
Receive equal service and pricing regardless of privacy requests
Requests can be submitted at support@lodgenex.com with “California Privacy Request” in the subject line.
Access, correction, deletion, and portability of personal information
Withdraw consent at any time
LodgeNex responds to all requests in accordance with GDPR requirements
Our Service may contain links to third-party websites.
We are not responsible for their privacy practices and recommend reviewing their policies.
LodgeNex may update this Privacy Policy periodically to reflect changes in laws, technology, or business practices.
Updated policies are effective immediately upon posting. Continued use constitutes acceptance of changes.
If you have questions or concerns about this Privacy Policy or your personal information, contact us:
Email: support@lodgenex.com
